Refund & Returns

At Cute Things Club, every candle is individually hand-poured with attention to detail. Slight variations in colour, texture, finish or surface are natural characteristics of handmade products and are not considered defects.

Returns

Due to the handcrafted nature of our products, we do not accept returns or exchanges for:

• Change of mind
• Personal preference regarding a fragrance
• Incorrect product selection by the customer
• Candles that have been lit, partially burned or used
• Items returned without their original packaging, or gift sets returned incomplete

If you are unsure which scent suits your space, write to us before ordering and we will give you an honest recommendation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

Email us at hello@cutethingsclub.com with:

• Your order number
• Clear photographs of the product and packaging
• A brief description of the issue

After verification, we will gladly offer:

• A replacement, or
• A full refund where applicable

Refund Timelines

Refunds, when approved, are processed to the original payment method within 5–7 business days. Your bank or card issuer may take a further 2–5 business days to reflect the credit. Cash-on-delivery orders are refunded by bank transfer to the account details you provide.

Cancellations

Orders can be cancelled free of charge at any time before dispatch — email us with your order number and we will refund you in full. Once a parcel has been handed to the courier, it can no longer be cancelled.

Contact

To raise a request, email hello@cutethingsclub.com or use the contact page. We respond within one business day.